Warranty

GORILLA BOW PRODUCT WARRANTY

Effective – August 1, 2022

By purchasing authentic Gorilla Bow products, they are warranted to be free from factory defects, flaws, factory-installed or assembled parts. The following outlines the Gorilla Bow products and corresponding warranty periods:

WARRANTY LIMITATIONS

This warranty is offered with the understanding that these products are semi-consumable and may be damaged by the user and such damage is not considered a factory defect. This warranty does not cover any Gorilla Bow products identified herein which result from: (a) accident, neglect, modification, abuse or misuse of the product; (b) failure to use the product properly or exposure of the product to variations in ambient environmental conditions (including, for example, changes in heat, humidity, or moisture, including water saturation); (c) impact damage, normal wear and tear, indentations, scratches or surface damage (including paint flaking on products, abrasions caused by failure to use or maintain the product properly) where the functionality of the product is not impacted in any material respect; (d) product deterioration or variations in color or marking that are ordinarily expected based on ordinary use or develop over time because of natural processes such as exposure to sunlight; (e) use of the products for a purpose other than the normal purpose intended or in abnormal use conditions; or (f) any further use of the products undertaken after a defect has been discovered. Gorilla Bow may, at its discretion, include in the factory warranty ordinary use / wear of the product in normal conditions. See Terms for more information.

WARRANTY EXCLUDED FOR COUNTERFEIT, GRAY MARKET OR RESOLD GOODS

There are counterfeiters around the world claiming to sell knockoffs or genuine Gorilla Bow products, and purchasers should beware of these products because they may be unsafe and of poor quality. Gorilla Bow only sells Gorilla Bow products. Gorilla Bow will only provide the warranties set forth in this policy for genuine Gorilla Bow products that sells it directly through its website or through its authorized distributors, dealers, and retailers. If you have purchased a Gorilla Bow product through a “gray market” transaction (i.e., genuine product from an unauthorized source) or your Gorilla Bow product has been resold to you by an unauthorized party or an original purchaser who has used the Gorilla Bow product and then resold it to you, the warranties are voided, and you waive all warranties.

CLAIM PROCESS

To submit a warranty claim, please email support@gorillabow.com. Include your name, order number, product name/type, and a brief explanation for your claim. Someone will respond to your request. Please note that fulfillment of replacement warranted items are subject to a shipping fee.